Monitori offers service by chat, by phone and on-site at both the Market Square and Skanssi locations.
You can also contact Monitori via the feedback service. There you can ask about Monitori’s services or give feedback.
On Monitori’s chat, you can ask about the City’s services, and it is open according to Monitori Market Square’s opening hours.
There are also the following theme-specific chat services:
Can I use a computer at Monitori Market Square?
There are about twenty computer terminals available to customers. One of these is an accessible computer terminal. Due to the coronavirus situation, only some of the customer terminals are currently in use.
Can I leave post to Kela and the City of Turku outside service hours?
Outside of our service hours, you can submit documents to be sent to Kela and the City of Turku by post to the postbox located in the green recess midway through Kauppahallinkuja.
- The opening hours of our services vary, so please check the opening hours of the service you need separately.
The customer guidance of Työpiste at Monitori Market Square provides unemployed jobseekers with wide-ranging, early-stage guidance on various employment, education and rehabilitation opportunities, among other things. We also advise companies at different stages of employment.
Työpiste customer guidance at Monitori Market Square is open Mon–Fri 9-11.15 am and 12-3.15 pm.
Tel. +358 (0)2 262 5072.
Chat Mon–Fri 8.30 am–3.30 pm.
The tourist information bureau of Turku serves tourists and residents.
The tourist information bureau provides brochures and expert advice regarding the whole region. We also sell e.g. Food Walk Cards and tickets to the Turku City Theatre performances and Turku Philharmonic Orchestra as well as Turku Music Festival concerts.
Tourist information gives you tips for guided excursions in Turku and the surrounding area. During the summer, you can rent cabins on the island of Vepsä via our shopponline or by visiting us in Monitori Market Square.
Kela’s service hours at Monitori Market Square
Mon-Fri 9 am–12 noon
and at other times by appointment.
Kela services at Monitori Skanssi by appointment
Monitori Market Square provides free guidance and information on support services such as food, home care and cleaning services, as well as various transport services and informal care.The service counsellors can also come visit the client at home.
Do you find the City’s online services difficult to use? Are you unsure how to load your Föli card or enrol in the adult education centre’s courses online?
Guidance on how to use digital services is available at Monitori Market Square and Monitori Skanssi. The service provides support and guidance for using the City of Turku’s digital services. In addition to this, Kela also provides digital support for Kela services at the Monitoris.
Monitori Market Square and Monitori Skanssi also has several computers that customers can use.
Customers are served by the previously established Monitori Skanssi as before on the 2nd floor of the shopping centre. It is a joint service centre of the City of Turku, Kela and the Turku and Kaarina Parish Union.
At Skanssi, you have access to a wide range of services:
Monitori Market Square is a joint centralised customer service point of the City of Turku and Kela, located right at the centre of Turku on the corner of the Market Square. Monitori serves its customers face-to-face, by phone or by chat.
Monitori Market Square customer service centre
Mon-Fri 9 am-6 pm and Sat 10 am-3 pm
Please check the bottom of the page for any exceptions to the service hours.
Monitori Market Square is a joint accessible customer service centre of the City and Kela located in the heart of Turku. Monitori Skanssi will also continue to serve as before.
Every week, both Monitoris offer services by the service counsellors of the units of the City’s Welfare Division, Kela’s customer advisers and Infotori, which offers service in several different languages. Monitori Market Square also provides tourist information and Työpiste customer guidance.
Twelve proposals were selected as winners of Ignite Turku competition. We are currently working with winners and other ideas selected for further development. The first implimentations will be seen already this summer. Stay tuned!
Winning ideas to be implemented through partnerships:
Digital transformation is a cross-cutting priority for City of Turku and region of Southwest Finland. Turku’s flagship project Smart and Wise Turku aims to help the city to prepare for climate change and the challenges brought by urbanisation and ageing population with the use of digitalisation and the data it produces. Southwest Finland has a strong ICT cluster and the region is Finland’s most significant hub for health technology and life sciences.
Green transition is a top priority for the City of Turku and the region of Southwest Finland, which can be seen in the ambitious climate and environmental policies. Turku aims to be carbon neutral by 2029 and climate positive from there onwards. The region holds strong expertise in circular economy, sustainable food-based innovations and cleantech solutions.
Located by the Baltic Sea, region of Southwest Finland has strong historical roots in the maritime business. Today, Turku region is the most important production cluster of Finnish maritime industry. Sustainable blue growth is key as Turku and Southwest Finland strive to protect the vulnerable Baltic Sea and to preserve the unique biodiversity of the Archipelago Sea. Turku systemically promotes cooperation in the Baltic Sea Region and is an active member in many Baltic Sea related organisations.
The strong maritime cluster of Southwest Finland, Turku's ambitious work for climate mitigation and enhancing circular economy, as well as smart solutions in urban context and in businesses – these are the topics we are good at.
Our focus areas are
We are a Blue, Green and Smart City and Region.
Turku is a vibrant and steadily growing city by the Baltic Sea. Founded in 1229, it is also the oldest city in Finland and the former capital. Nowadays, the City has almost 200.000 inhabitants. The Turku region, comprising Turku and neighbouring municipalities, has approximately 330.000 inhabitants which makes it the third biggest urban region in Finland.
Turku-Southwest Finland European Office (Turku EU Office) represents City of Turku and Regional Council of Southwest Finland bringing together all 27 municipalities in the region. The office has been active in Brussels since 1998.
The main mission of Turku EU Office is to act as interlocutor between our region and Brussels – we bring EU closer to the region and serve as regional contact point in Brussels. Our main task is to support our stakeholders to implement their strategic priorities at the EU level.
Our main activities are
Turku makes everyone move – Future policies for developing the sports facilities network and the sports culture
In the coming years, the City of Turku's sports facility network will have significant update needs, as several central and popular sports facilities reach the end of their life cycle.
Registration for Beyond 2030 Challenge 2021 is closed.
Beyond 2030 Challenge – combine science and technology, save the planet and humanity
Registration for the competition will open on August 11, 2021 and end on October 25th 2021 at 23.59. All Finnish high school and vocational education students in teams of 1-4 persons can jointhe competition.
To enter the competition, the teams will prepare a one-page description of their science project by October 25, 2021. The description will be submitted electronically via the link below.